Overview
RepuAI is an intelligent review engine that intercepts customer sentiment before reviews go public. Unhappy customers are captured privately and routed to a recovery flow. Happy customers are guided directly to Google and Yelp to leave public reviews.
Core features
- Smart AI Feedback Funnel — Multi-step sentiment routing: 4–5 stars go public, ≤3 stars captured privately. Negative reviews never reach Google.
- AI-Powered Review Responses — Auto-generates and posts responses across Google and Yelp. Professional, friendly, or premium tone. Zero manual effort.
- Intelligent Timing Engine — AI determines the optimal review request moment — post-appointment, payment, or custom delays.
- AI-Assisted Review Writing — Guides customers to write better reviews without fake content.
- Negative Feedback Recovery — Instant apology messages, structured feedback collection, and recovery offers.
- Centralized CRM Dashboard — All interactions, sentiment trends, and feedback in one live dashboard.